Shipping policy

SHIPPING POLICY

Last updated: October 9, 2026

SHIPPING DESTINATIONS

Elora Brew House ships only to valid residential and commercial addresses within the contiguous 48 United States.

We do not ship to:

• Alaska
• Hawaii
• Puerto Rico
• Guam
• U.S. Virgin Islands
• American Samoa
• Northern Mariana Islands
• Other U.S. territories or freely associated states
• APO, FPO, or DPO military addresses
• PO Boxes
• International destinations

ORDER PROCESSING

Orders are normally processed within 1–3 business days.

Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed after business hours, on weekends, or on holidays begin processing on the next business day.

Processing time is separate from shipping transit time.

ESTIMATED DELIVERY

After processing, estimated transit time is 3–7 business days.

The total estimated delivery time is therefore approximately 4–10 business days from the date an order is successfully placed.

Delivery estimates are not guarantees. Weather, carrier disruptions, high-volume periods, incorrect addresses, and other circumstances outside our control may cause delays.

SHIPPING COST

Standard shipping is free for eligible orders delivered within our shipping area unless a different charge is clearly displayed during checkout.

CARRIERS

Orders may be delivered by USPS, UPS, FedEx, or another appropriate carrier. Carrier selection depends on the destination, package size, and fulfillment requirements.

ORDER TRACKING

When tracking information is available, it will be sent to the email address provided at checkout. Tracking may require up to 48 hours to show movement after the shipping label is created.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address.

Contact us within 12 hours after ordering if an address needs to be corrected. We cannot guarantee changes after fulfillment begins.

We are not responsible for delays, failed delivery, or additional costs caused by an incorrect or incomplete address supplied by the customer.

DELIVERY ISSUES

If tracking shows that a package is delayed, contact the carrier first and then contact us if additional help is needed.

If tracking shows “delivered” but the package cannot be found, check:

• The delivery location and surrounding area
• Household members, neighbors, reception desks, or building management
• Any delivery notice from the carrier
• The address shown in the order confirmation

Report unresolved delivery issues to us promptly.

DAMAGED PACKAGES

If an order arrives damaged, photograph the shipping box, shipping label, internal packaging, and damaged product. Contact support@elorabrewhouse.com within 7 days after delivery.

ORDER CHANGES AND CANCELLATIONS

Orders may be changed or canceled within 12 hours after purchase if processing has not started. Once an order has been fulfilled or shipped, it cannot be canceled.

Email: support@elorabrewhouse.com
Phone: +1 408-649-4500
Hours: Monday–Friday, 9:00 AM–5:00 PM Mountain Time

ELORA CAFE LLC
781 S Federal Blvd Unit B
Denver, CO 80219
United States