Privacy policy

Last updated: October 9, 2026

This Privacy Policy explains how ELORA CAFE LLC, doing business as Elora Brew House (“Elora Brew House,” “we,” “us,” or “our”), collects, uses, discloses, and protects personal information when you visit EloraBrewHouse.com, place an order, contact us, or otherwise use our services.

INFORMATION WE COLLECT

We may collect the following categories of information:

• Contact information, including your name, email address, telephone number, billing address, and shipping address
• Order information, including products purchased, order history, payment status, returns, and communications
• Payment information processed securely by Shopify and authorized payment providers
• Account information if you create a customer account
• Device and usage information, including IP address, browser type, device type, pages visited, referral source, and interactions with our website
• Marketing preferences and newsletter subscriptions
• Information you voluntarily provide through customer service requests, reviews, surveys, or forms

We do not directly store complete payment card numbers.

HOW WE USE INFORMATION

We may use personal information to:

• Process payments, fulfill orders, and provide shipment updates
• Provide customer service and respond to questions
• Process returns, refunds, cancellations, and disputes
• Maintain customer accounts and order histories
• Detect, investigate, and prevent fraud or unauthorized transactions
• Improve our website, products, services, and customer experience
• Send marketing communications when you have consented or when otherwise permitted by law
• Comply with tax, accounting, legal, and regulatory obligations
• Enforce our policies and protect our legal rights

HOW WE DISCLOSE INFORMATION

We may disclose information to service providers that help us operate our business, including:

• Shopify and ecommerce platform providers
• Payment processors and digital wallet providers
• Shipping carriers and fulfillment providers
• Website hosting, analytics, security, and fraud-prevention providers
• Customer service and email communication providers
• Professional advisers, government authorities, or law enforcement when legally required

These parties receive information only as reasonably necessary to perform their services or satisfy legal obligations.

We do not sell personal information for monetary payment.

COOKIES AND ANALYTICS

We use cookies and similar technologies to operate the website, remember preferences, maintain shopping cart functionality, measure website performance, understand customer interactions, and support advertising where enabled.

You can manage cookies through your browser settings and any cookie preference tool displayed on our website. Disabling certain cookies may affect website functionality.

MARKETING COMMUNICATIONS

You may receive promotional emails only when you subscribe or when applicable law otherwise permits them. You may unsubscribe at any time by using the unsubscribe link in an email or contacting us.

Transactional messages concerning orders, payments, security, returns, or customer service are not promotional communications and may still be sent when necessary.

DATA RETENTION

We retain personal information only for as long as reasonably necessary to fulfill orders, provide services, maintain business and tax records, resolve disputes, prevent fraud, and meet legal obligations.

DATA SECURITY

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information. However, no online transmission or storage system is completely secure, and we cannot guarantee absolute security.

YOUR PRIVACY RIGHTS

Depending on where you live, you may have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of eligible personal information
• Obtain a portable copy of certain information
• Withdraw consent where processing depends on consent
• Opt out of certain marketing or targeted advertising activities
• Appeal a decision concerning a privacy request where applicable

We may need to verify your identity before completing a request. Some information may be retained when required for legal, accounting, fraud-prevention, or contractual purposes.

CHILDREN’S PRIVACY

Our website is not intended for children under 13, and we do not knowingly collect personal information directly from children under 13.

THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy, security, or content practices of third parties. Review their policies before providing personal information.

INTERNATIONAL USERS

Our store serves customers in the contiguous United States. Information may be processed in the United States and other locations where our service providers operate.

POLICY CHANGES

We may update this Privacy Policy when our practices, services, or legal obligations change. The updated version will be posted on this page with a revised date.

For privacy questions or requests, contact:

ELORA CAFE LLC
Elora Brew House
781 S Federal Blvd Unit B
Denver, CO 80219
United States

Email: support@elorabrewhouse.com
Phone: +1 408-649-4500
Customer service hours: Monday–Friday, 9:00 AM–5:00 PM Mountain Time