Refund policy

RETURN AND REFUND POLICY

Last updated: October 9, 2026

At Elora Brew House, we want you to be satisfied with your purchase. This Return and Refund Policy explains the conditions and procedures for returning products purchased through EloraBrewHouse.com.

RETURN ELIGIBILITY

You may request a return within 30 days after the date your order is delivered.

To be eligible for a return, the product must:

• Be unused, unwashed, and in its original condition
• Include all original packaging, accessories, manuals, and components
• Show no signs of damage, misuse, alteration, or excessive handling
• Include proof of purchase or the applicable order number

Products returned without prior authorization may not be accepted.

RETURN PROCESS

Before returning a product, contact us at support@elorabrewhouse.com and provide:

• Your full name
• Order number
• Product you wish to return
• Reason for the return
• Photographs if the product arrived damaged, defective, or incorrect

If the return is approved, we will provide return instructions and the applicable return address. Do not send products back without contacting us first.

RETURN SHIPPING COSTS

For returns based on customer preference, ordering the wrong item, or no longer wanting the product, the customer is responsible for return shipping costs.

If an item arrives damaged, defective, or different from what was ordered, Elora Brew House will provide an appropriate resolution and cover reasonable return shipping costs when a return is required.

Original shipping charges, if any, are non-refundable unless the return results from our error.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order after delivery. Contact us within 7 days if an item is damaged, defective, incomplete, or incorrect.

Include clear photographs of the product, packaging, shipping label, and damage or issue. We will review the information and offer a replacement, refund, or another appropriate resolution.

NON-RETURNABLE ITEMS

The following items cannot be returned:

• Products that have been used, washed, altered, or damaged after delivery
• Products missing original packaging, accessories, or components
• Final-sale or clearance items identified as non-returnable before purchase
• Gift cards, if offered
• Products returned more than 30 days after delivery

REFUNDS

After we receive and inspect an eligible return, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 5 business days after inspection. Your bank or payment provider may require an additional 5–10 business days to post the refund to your account.

We cannot issue a refund to a payment method different from the one used for the original purchase.

EXCHANGES

We do not process direct exchanges. To obtain a different product, color, or size, return the eligible item and place a new order.

CANCELLATIONS

Orders may be changed or canceled within 12 hours after purchase if fulfillment has not started. Contact support@elorabrewhouse.com as soon as possible.

We cannot guarantee changes or cancellations after an order has entered processing or has been shipped.

RESTOCKING FEES

Elora Brew House does not charge a restocking fee for eligible returns.

RETURN ADDRESS

Approved returns may be sent to:

Elora Brew House
ELORA CAFE LLC
781 S Federal Blvd Unit B
Denver, CO 80219
United States

Do not send a return to this address without first receiving return authorization and instructions.

Email: support@elorabrewhouse.com
Phone: +1 408-649-4500
Customer service hours: Monday–Friday, 9:00 AM–5:00 PM Mountain Time