FAQ
FREQUENTLY ASKED QUESTIONS
WHERE DOES ELORA BREW HOUSE SHIP?
We ship only to residential and commercial addresses within the contiguous 48 United States.
We do not ship to Alaska, Hawaii, Puerto Rico, U.S. territories, APO/FPO/DPO addresses, PO Boxes, or international destinations.
HOW MUCH DOES SHIPPING COST?
Standard shipping is free for eligible orders within our shipping area unless a different charge is displayed during checkout.
HOW LONG DOES DELIVERY TAKE?
Orders are normally processed within 1–3 business days. Shipping generally takes an additional 3–7 business days.
The estimated total time is approximately 4–10 business days. Carrier delays and other circumstances outside our control may affect delivery.
HOW CAN I TRACK MY ORDER?
When tracking information becomes available, it will be sent to the email address used during checkout. Tracking may require up to 48 hours to update after the label is created.
CAN I CHANGE OR CANCEL AN ORDER?
Contact us within 12 hours after placing your order. We will try to help if fulfillment has not started, but changes and cancellations are not guaranteed.
WHAT IS YOUR RETURN PERIOD?
Eligible products may be returned within 30 days after delivery. Products must be unused, unwashed, complete, and in their original condition and packaging.
Contact support@elorabrewhouse.com before sending a return.
WHO PAYS FOR RETURN SHIPPING?
Customers are responsible for return shipping when returning an item because of personal preference or ordering the wrong product.
Elora Brew House will cover reasonable return shipping costs when a verified product is damaged, defective, or incorrect.
WHEN WILL I RECEIVE MY REFUND?
Approved refunds are issued to the original payment method within 5 business days after the returned item is received and inspected.
Banks and payment providers may require an additional 5–10 business days to display the refund.
DO YOU OFFER EXCHANGES?
We do not process direct exchanges. Return the eligible item and place a new order for the preferred product.
WHAT PAYMENT METHODS DO YOU ACCEPT?
Available methods may include Visa, Mastercard, American Express, Discover, PayPal, Shop Pay, Apple Pay, and Google Pay.
The payment options available for a specific order are shown during checkout.
ARE PAYMENTS SECURE?
Payments are processed through Shopify and authorized payment providers using secure payment technology. Elora Brew House does not directly store complete payment card numbers.
WHERE ARE PRODUCTS SHIPPED FROM?
Products are sourced from selected suppliers, held as inventory, and shipped from within the United States.
DO PRODUCTS INCLUDE A WARRANTY?
We do not offer a separate extended warranty unless one is stated on the applicable product page. Eligible damaged, defective, or incorrect products are covered by our Return and Refund Policy.
HOW CAN I CONTACT CUSTOMER SERVICE?
Email: support@elorabrewhouse.com
Phone: +1 408-649-4500
Hours: Monday–Friday, 9:00 AM–5:00 PM Mountain Time